Step 3: Prepare to Lodge a Claim
The more supporting evidence of damage or loss you can provide, the quicker your claim will be processed.
Make a list of all damaged items, including details of the damage, and take photographs of the damage wherever possible before moving them.
Take photographs of all angles of damaged items, including close-ups and wide photographs that put the damaged item into context.
Provide any photo evidence of missing items, for example, family photographs with items in the background or photographs of your property taken before the event.
Retain receipts for items and provide as much supporting evidence as possible.
Record Damaged or Missing Items
Get in Contact with your Insurer or Broker
Do not admit liability to any third parties. Your insurer is entitled to deny a claim or pay a reduced amount if your actions prejudice their ability to defend you or reinstate your loss.
For small property damage losses, your insurer will generally require at least one quote for repair or replacement.
For larger claims, an assessor may be required to inspect the loss. In the event of a large loss, please contact our office as soon as possible so we can coordinate this on your behalf.
What to Do in the Event of a Crisis
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Prior to a Crisis Occurring
Ensure your business has enough supporting evidence during a claim to better protect your assets in the event of a crisis.
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Prevent Further Loss or Injury
Follow these steps after or during the time of a crisis to help protect assets from further loss and prevent injury to staff.
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Prepare to Lodge a Claim
After the crisis occurs take the necessary steps needed to submit an insurance claim.
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Complete a Claims Form
Complete the correct claim form and submit it to Credence Insurance for processing.