Step 2: Prevent Further Loss or Injury
It is a requirement of your insurance that you minimize your loss wherever possible. Your insurance will cover the cost of emergency repairs and temporary security arrangements.
Prevent harm to third parties and Report a Crisis
If the premises are not secure, have a glazier board up any broken windows or arrange for a security company to provide a watchman.
Remove property that is exposed to loss or damage to a more secure area.
Do not admit liability to any third parties. Your insurer is entitled to deny a claim or pay a reduced amount if your actions prejudice their ability to defend you or reinstate your loss.
Where necessary, ensure the evacuation of staff, customers, bystanders, and neighbours.
If anyone is injured, call 000 immediately.
If the damage to property is serious, contact the SES or fire brigade. If you're unsure about the severity, call the SES or fire brigade and seek advice.
Contact the police to report a burglary, attempted break-in, or malicious damage.
Protect Assets from Further Loss
What to Do in the Event of a Crisis
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Prior to a Crisis Occurring
Ensure your business has enough supporting evidence during a claim to better protect your assets in the event of a crisis.
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Prevent Further Loss or Injury
Follow these steps after or during the time of a crisis to help protect assets from further loss and prevent injury to staff.
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Prepare to Lodge a Claim
After the crisis occurs take the necessary steps needed to submit an insurance claim.
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Complete a Claims Form
Complete the correct claim form and submit it to Credence Insurance for processing.